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Shipping Policies

Thank you for supporting Astrid Embers LC! Every order is carefully packaged with intention and care. Below you’ll find our complete U.S. shipping policy, crafted to align with standard U.S.

e-commerce guidelines and transparency laws (FTC).

US ORDERS ONLY

  • Orders are processed within 3–5 business days of purchase. Processing times reflect creation and packaging, not transit.

  • Custom, made-to-order, or personalized pieces may take longer — estimated times are listed in each product description.

  • Orders are not processed on weekends or U.S. holidays.

  • Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Methods and Rates

  • We currently ship within the United States only.

  • Local drop off ($3) or pick up (free) may be available. 

  • All orders are shipped via USPS, UPS, or FedEx, depending on the item size and destination.

  • Shipping costs are automatically calculated at checkout and include packaging materials and handling.

  • Upgraded shipping options (Priority or Express) may be available for an additional fee.

  • If multiple orders are placed close together, we may combine them for efficiency. Any overages in shipping costs will be refunded as we are able to.

Estimated Delivery Times

  • Standard delivery averages 3–7 business days after shipment.

  • Please note that these are estimated transit times — we cannot guarantee carrier delivery dates.

  • Seasonal delays (e.g., holidays, weather, carrier volume) may extend delivery.

Address Accuracy

  • Please double-check your address during checkout.

  • We cannot be held responsible for packages delayed or lost due to incorrect or incomplete addresses.

  • Returned packages can be re-shipped once corrected (shipping charges apply).

Lost, Delayed, or Damaged Packages

  • Tracking details are provided for all shipments.

  • If your order is marked “Delivered” but you can’t locate it:

    1. Check with neighbors, household members, or your local post office.

    2. Wait one to two business days, as carriers sometimes scan early.

    3. If it’s still missing, email us at Help@theburningembers.com — we’ll help investigate.

  • We not responsible for stolen packages after confirmed delivery but will assist in filing claims where possible.

  • If your order arrives damaged, contact us within 7 days of receipt with photos of the packaging and item.

Undeliverable Packages

  • If an item is returned as undeliverable or unclaimed, you may request:

  • Reshipment (with additional shipping fee), or

  • Refund minus original shipping costs.

Custom and Made-to-Order

Processing timelines for custom or preorder pieces are shown on each product page. Custom and personalized items cannot be cancelled once production has started. We’ll notify you by email if production or shipment experiences any delay.

Policy Updates

We may update this policy from time to time. The most recent version will always appear on this page. By placing an order, you confirm you have read and agree to the current Shipping Policy.

Contact

For any questions about shipping, reach out at: Help@theburningembers.com

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