Return and Exchange Policy
Thank you for shopping with me. I hope you love your purchase! However, if you are not completely satisfied, this policy explains our returns, exchanges, and refund procedures.
Returns, Refunds and Exchanges
Eligibility for Returns & Exchanges
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Returns or exchanges are accepted within 14 days of the received date for items that are in their original condition, unused, and with all original packaging, tags, and inserts.
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Exchanges may be requested for size, style, or color (if applicable) as long as the item is eligible for return.
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Final sale/non-returnable items include: personalized items, digital/downloadable products, perishable goods (food, flowers, etc.), and any item clearly marked “Final Sale” at time of purchase.
How to Request a Return or Exchange
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Contact us at Astrid@theburningembers.com within the return window above.
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Provide your order number, date of purchase, and reason for return or exchange.
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Once your request is approved, we will provide instructions for returning the item (including shipping address).
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The customer is responsible for return shipping costs unless the item arrived damaged or defective.
Condition of Returned Items
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Returned items must be in their original condition (unused, unwashed, undamaged), with all original packaging, tags, and accessories.
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We reserve the right to refuse a return if the item does not meet these conditions.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, you will be refunded to the original payment method (or given store credit, as per our choice) within 3 business days.
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Shipping costs (both directions) are non-refundable unless the return is due to our error (e.g., you received a defective or incorrect item).
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If applicable, a restocking fee of 10% may be deducted.
Eligibility for Returns & Exchanges
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Returns or exchanges are accepted within 14 days of the received date for items that are in their original condition, unused, and with all original packaging, tags, and inserts.
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Exchanges may be requested for size, style, or color (if applicable) as long as the item is eligible for return.
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Final sale/non-returnable items include: personalized items, digital/downloadable products, perishable goods (food, flowers, etc.), and any item clearly marked “Final Sale” at time of purchase.
Exchanges
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For exchanges, once we receive your returned item and approve it, we will ship the new item to you within 1-3 business days.
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If the requested exchange item costs more than the original, you will be asked to pay the difference before shipment; if it costs less, we will refund the difference.
Damaged or defective Items
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If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receipt, with photos of the damage/defect and the packaging.
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We will provide a prepaid return shipping label (or instruct you to discard the item, if applicable) and once confirmed, we will send a replacement, exchange, or full refund (including shipping costs), at our discretion.
Display and Disclosure
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This policy is clearly displayed on our website (footer, product pages, checkout page) before purchase, in compliance with state consumer protection laws.
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By placing an order, you acknowledge that you have read, understood, and accepted this policy.
Compliance with Consumer Protection Laws
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Under federal and state law, you are entitled to a refund or remedy if the item is defective, not as described, or materially different from what was advertised — regardless of our stated policy.
Changes to this Policy
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We reserve the right to modify this return & exchange policy at any time. Any changes will be posted on the website and will apply to purchases made after the date of posting.
Contact Us
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If you have any questions about this policy or need assistance with a return or exchange, please contact us at: Astrid@theburningembers.com