Mossy Dragon

Shipping Policy — U.S. Orders Only

Thank you for supporting Astrid Embers LC! Every order is carefully packaged with intention and care. Below you’ll find our complete U.S. shipping policy, crafted to align with standard U.S. e-commerce guidelines and transparency laws (FTC).

• Orders are processed within 3–5 business days of purchase. Processing times reflect creation and packaging, not transit.

• Custom, made-to-order, or personalized pieces may take longer — estimated times are listed in each product description.

• Orders are not processed on weekends or U.S. holidays.

• Once your order ships, you’ll receive a confirmation email with tracking information.

  
  

1. Shipping Methods & Rates

• We currently ship within the United States only.

• Local drop off ($3) or pick up (free) may be available. 

• All orders are shipped via USPS, UPS, or FedEx, depending on the item size and destination.

• Shipping costs are automatically calculated at checkout and include packaging materials and handling.

• Upgraded shipping options (Priority or Express) may be available for an additional fee.

• If multiple orders are placed close together, we may combine them for efficiency. Any overages in shipping costs will be refunded as we are able to.

  
  

2. Estimated Delivery Times

• Standard delivery averages 3–7 business days after shipment.

• Please note that these are estimated transit times — we cannot guarantee carrier delivery dates.

• Seasonal delays (e.g., holidays, weather, carrier volume) may extend delivery.

  
  

3. Address Accuracy

• Please double-check your address during checkout.

• We cannot be held responsible for packages delayed or lost due to incorrect or incomplete addresses.

• Returned packages can be re-shipped once corrected (shipping charges apply).

  
  

4. Lost, Delayed, or Damaged Packages

• Tracking details are provided for all shipments.

• If your order is marked “Delivered” but you can’t locate it:

  1. Check with neighbors, household members, or your local post office.

  2. Wait one to two business days, as carriers sometimes scan early.

  3. If it’s still missing, email us at Help@theburningembers.com — we’ll help investigate.

• We not responsible for stolen packages after confirmed delivery but will assist in filing claims where possible.

• If your order arrives damaged, contact us within 7 days of receipt with photos of the packaging and item.

  
  

5. Undeliverable Packages

If an item is returned as undeliverable or unclaimed, you may request:

• Reshipment (with additional shipping fee), or

• Refund minus original shipping costs.

  
  

6. Custom, Made-to-Order & Preorders

Processing timelines for custom or preorder pieces are shown on each product page. Custom and personalized items cannot be cancelled once production has started. We’ll notify you by email if production or shipment experiences any delay.

7. Policy Updates

We may update this policy from time to time. The most recent version will always appear on this page. By placing an order, you confirm you have read and agree to the current Shipping Policy.

8. Contact

For any questions about shipping, reach out at: Help@theburningembers.com

Return & Exchange Policy

Thank you for shopping with me. I hope you love your purchase! However, if you are not completely satisfied, this policy explains my returns, exchanges, and refund procedures.

1. Eligibility for Returns & Exchanges

• Returns or exchanges are accepted within 10 days of the received date for items that are in their original condition, unused, and with all original packaging, tags, and inserts.

• Exchanges may be requested for size, style, or color (if applicable) as long as the item is eligible for return.

• Final sale/non-returnable items include: personalized items, digital/downloadable products, perishable goods (food, flowers, etc.), and any item clearly marked “Final Sale” at time of purchase.

  
  

2. How to Request a Return or Exchange

• Contact me at Help@theburningembers.com within the return window above.

• Provide your order number, date of purchase, and reason for return or exchange.

• Once your request is approved, I will provide instructions for returning the item (including shipping address).

• The customer is responsible for return shipping costs unless the item arrived damaged or defective.

  
  

3. Condition of Returned Items

• Returned items must be in their original condition (unused, unwashed, undamaged), with all original packaging, tags, and accessories.

• I reserve the right to refuse a return if the item does not meet these conditions.

  
  

4. Refunds

• Once I receive and inspect your returned item, I will notify you of the approval or rejection of your refund.

• If approved, you will be refunded to the original payment method (or given store credit, as per our choice) within 3 business days.

• Shipping costs (both directions) are non-refundable unless the return is due to my error (e.g., you received a defective or incorrect item).

• If applicable, a restocking fee of 10% may be deducted.

  
  

5. Exchanges

• For exchanges, once we receive your returned item and approve it, we will ship the new item to you with 1-3 business days.

• If the requested exchange item costs more than the original, you will be asked to pay the difference before shipment; if it costs less, I will refund the difference.

  
  

6. Damaged or Defective Items

• If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receipt, with photos of the damage/defect and the packaging.

• We will provide a prepaid return shipping label (or instruct you to discard the item, if applicable) and once confirmed, we will send a replacement, exchange, or full refund (including shipping costs), at our discretion.

  
  

7. Display & Disclosure

• This policy is clearly displayed on our website (footer, product pages, checkout page) before purchase, in compliance with state consumer protection laws.

• By placing an order, you acknowledge that you have read, understood, and accepted this policy.

  
  

8. Compliance with Consumer Protection Laws

Under federal and state law, you are entitled to a refund or remedy if the item is defective, not as described, or materially different from what was advertised — regardless of our stated policy.

9. Changes to This Policy

We reserve the right to modify this return & exchange policy at any time. Any changes will be posted on the website and will apply to purchases made after the date of posting.

10. Contact Us 

If you have any questions about this policy or need assistance with a return or exchange, please contact us at: Help@theburningembers.com